Here at ESCOthebrand we always want you to feel great about your shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us.
Returns & Exchange Period
If you believe that you have received a defective unit please email our customer service department at firstname.lastname@example.org.
We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 14 days of original purchase.
For sanitary and safety purposes, we will not accept returns on the items opened or used and are therefore NON RETURNABLE.
Shipping charges and rush processing fees are non refundable.
Return Shipping Costs
Regarding the cost of shipment for returns, customers are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE.
Cancellation and Refund Process
You may cancel any of your orders up to one (1) hour from the time you placed your online order by emailing our customer service department at email@example.com. Refund may be issued back only to the original payment issuer (PayPal, Credit Card, Debit Card, etc.). ESCOthebrand is not responsible for refunds to a Prepaid Card in the event the cardholder no longer has possession of it.